Shipping policy

Shipping Policy

Processing & Delivery Times

Order Processing

  • Standard Processing: 1-3 business days
  • Express Processing: Same day (orders placed before 12 PM EST)
  • All orders are carefully inspected and securely packaged before shipment

Delivery Timeframes

  • Standard Shipping: 7-15 business days
  • Express Shipping: 5-10 business days

Processing time is in addition to delivery time. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

Order Value Standard Express
Under $50 $4.95 $9.95
$50 - $99 $2.95 $7.95
$100+ FREE $4.95

Free shipping automatically applied at checkout for qualifying orders.

Discrete Packaging & Privacy

Package Appearance

  • All items ship in plain, unmarked packaging
  • No external indication of contents or company name
  • Return address shows only "E.R. Distribution Services"
  • Inner packaging uses neutral materials and secure protective wrapping

Billing Discretion

  • Credit card statements show "ERS*WELLNESS" or similar generic descriptor
  • No explicit product names appear on any shipping documentation
  • Complete privacy protection throughout the entire process

Geographic Coverage

Domestic Shipping (United States)

  • Available: All 50 states
  • Restrictions: P.O. Boxes accepted for most items
  • Remote Areas: Alaska and Hawaii may require additional 2-5 business days

International Shipping

  • Available Countries: Canada, United Kingdom, Australia, select EU countries
  • Additional Time: 10-25 business days for international delivery
  • Customs: Customer responsible for any customs fees or import duties
  • Restrictions: Some products may be restricted by local laws

Order Tracking & Updates

Tracking Information

  • Tracking numbers provided within 24-48 hours of shipment
  • Email notifications at key shipping milestones
  • Real-time tracking available through customer account portal
  • SMS updates available upon request

Delivery Confirmation

  • Signature confirmation available for orders over $200
  • Photo delivery confirmation for all shipments
  • Safe delivery to address provided - customer responsible for security

Special Circumstances

Weather & Natural Delays

  • Severe weather conditions may cause delivery delays
  • Natural disasters or force majeure events may impact shipping times
  • Customers will be notified of any significant delays affecting their orders

Address Issues

  • Incorrect Addresses: Customer responsible for reshipment costs
  • Undeliverable Packages: Returned to sender after delivery attempts
  • Address Changes: Must be requested within 2 hours of order placement

Holiday Shipping

  • Peak Seasons: November-January may experience extended processing times
  • Holiday Cutoffs: Specific dates published seasonally for guaranteed delivery
  • Business Closures: No processing during major holidays (Christmas, New Year's, etc.)

Quality Assurance

Package Inspection

  • All items undergo quality control inspection before shipment
  • Damaged items replaced at no cost to customer
  • Secure packaging methods prevent damage during transit

Temperature Sensitive Items

  • Climate-controlled storage facilities
  • Insulated packaging for temperature-sensitive products
  • Expedited shipping recommended for certain items during extreme weather

Shipping Restrictions

Prohibited Locations

  • Military APO/FPO addresses (contact customer service for alternatives)
  • Certain international destinations with restrictive import laws
  • Freight forwarding services (must ship to customer's direct address)

Product Restrictions

  • Some items may have shipping restrictions based on local laws
  • Battery-operated items may require ground shipping only
  • Large or oversized items may incur additional shipping charges

Lost or Damaged Packages

Our Responsibility

  • Packages lost in transit will be replaced at no charge
  • Damaged items due to shipping will be replaced immediately
  • Full refund available if replacement is not satisfactory

Customer Responsibility

  • Report lost or damaged packages within 10 days of expected delivery
  • Provide photos of damaged items for processing
  • Keep all original packaging for damage claims

Insurance

  • All shipments automatically insured up to $100
  • Additional insurance available for high-value orders
  • Claims processed within 5-7 business days

Contact & Support

Shipping Questions

  • Email: erospleasureshop@gmail.com
  • Live Chat: Available on website during business hours

Order Modifications

  • Changes must be requested within 2 hours of order placement
  • Expedited processing available for urgent modifications
  • Some changes may not be possible once items enter fulfillment

Policy Updates

This shipping policy is subject to change without notice. Current policy effective as of June 30, 2025. For the most up-to-date information, please refer to our website.

Last Updated: June 30, 2025 Questions? Contact our customer service team for assistance.